Second guy and third guy's median price were similar Third guy asks a few questions, can do it next day, but will have to look in person and gave me a $200 range, depending Quoted me a lot more than I expected-told him we would get back (you know the old "I have to ask my wife" deal Next guy asks a few questions, acts friendly, can do it same day even if it's late. One guy said he couldn't/wouldn't give any idea without looking and couldn't be out for two days-also charged $45 bid charge if we didn't use him I suspect that I know about as much about plumbing as most do about picture framing. Replaced a water heater no long ago and called a few numbers. I hate it when I get some swarmy person that treats me in such a friendly-less manner as exhibited. John-I love your remark that "the first thing we do is to make them feel they are asking normal questions" This may be a "Golden Rule" moment where we ought to treat these inquiries as if it were us on the other end of the question at least you are face to face once they come in WITH THE ART!! I use the same tactics on the phone - when people ask - I give them a range with a low end figure and say - hey, from what you described it "could" have been that much - but it's a bit more. but if the low price stated is still more than they were thinking - you are not gonna win this one!!įrustrating, I know - and I try not to let it show but sometimes, it's that kind of a day - and it does. If that can get them in the door with the artwork - then we can try to upsell them and educate the fools. Now, if you know the customer is just looking to put it in a frame - bing-bam-boom on the wall - I quote my Poster special price which is the lowest. So I do what JBN does - I say it can be as low as $50-75 or up to $1000 - depending on the materials and finished size of the piece. I too, am the only one in my shop and find it difficult to try to help someone who is not willing to bring their art in to have it looked at. Have any of you developed a gracious approach so that even if people decide custom framing is too expensive for them they still feel that they were treated with respect in your store, so that they will speak well of it to their friends? If so, could you share your script with me? But I don't want to get a reputation for people being treated rudely in my store just because I won't name a price for an unspecified frame. Probably I couldn't have been cheap enough to please this guy even if he brought his stuff in and I did locate my cheapest frame. So generally I will not name a price but keep trying to suggest that they bring the piece in so we can see what options we have. Whenever I do name a figure in response to this kind of request, just making up a number out of my head, I usually get the reponse that that is far more than the person had in mind, and couldn't I do it cheaper? Cheaper than what? We haven't chosen anything. I thought I was being polite to this guy, but apparently my irritation showed. I have to admit that sometimes I feel impatient when people keep trying to pin me down to a price for something I've never seen. ![]() However, I am the only person who works in my store. ![]() The only good thing was that (according to my mom's friend) he thought the person who waited on him was so young!! (I'm 45) that it couldn't be the owner it must have been some ignorant employee. If you bring in the poster, we can pick out some frames and see how much they'd cost." Then he left, apparently offended. ![]() He said, "Well, can you point me to the cheapest frame (meaning moulding sample) in your store?" I said something like, "No, I don't know all the prices offhand they're in my computer. I said again that I really couldn't guess a price. He said again that all he needed was a ballpark figure. and recommended that he bring it in and we could price out some options. I gave my usual spiel that it's very difficult to estimate how much a frame will cost because they vary so much in price, etc. Searching my memory, I figured he must be the guy who came in and said he had a poster at home and could I give him a ballpark figure on framing it-nothing fancy. I'm the only person who works here, so it must have been me that offended him. A friend of my mom's told her that her (the friend's) brother had been treated very rudely in my store and was offended.
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